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Frequently Asked Questions

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Shippers & Providers

Our team has spent decades in ship-tech – processing, analyzing, developing products and coaching companies on the same.  We’ve worked with thousands of shippers and software providers, monitoring well over 100 billion dollars of logistics spend data.   We’re the logistics data experts behind many successful products and services in the industry, we know the pain points – and we’re here to be an extension of your team for your unique goals.

Are you a shipper that gets invoiced from a parcel and regional carrier?  Then yes!  We can automate the collection of your cost and shipment data directly from your carriers.  We make it easy.  Have a spend management provider or auditor in place?  Great - we don't disrupt those valuable solutions, either.

Are you a solution provider that requires client's carrier billing data?  Then yes!  We can automate the collection of your client carrier data so your team can focus on your product.

Shiplab was designed for a wide range of clients.  We service shippers and brands that value having full and direct control of their carrier data at all times.  These clients typically have analyst or data teams in house that integrate that integrate this data directly into their stacks for various reasons.

We also service the ship-tech provider community as the foundation layer of carrier data collection.  Shiplab collects their client carrier data on their behalf and allows them to focus their resources back on their products, not chasing the carrier data that feeds them.

No problem. Just contact your dedicated Shiplab Client Advocate or fill out our carrier request form. We add new connectors frequently based on client demand.

For certain!  We’re confident your team will love Shiplab and anxious to prove it.  Just contact us and we’ll get you started.  We make it easy!

Your parcel carrier website logins are all that is required for most major carriers.  Some regional carriers require some additional information but rest assured we'll make setup easy for those also.  Shiplab will automatically collect all data available directly from your carriers.

We take the onboarding load on here.  Once we have your carrier information and profile we will schedule a kickoff meeting with your assigned Shiplab Client Advocate to further discuss your specific requirements.  This expert will be your point person for all things moving forward.  Once connections are validated your Shiplab Client Advocate will typically schedule a production kickoff meeting to discuss details of the production transition for your team.

Nope. We are the foundation data layer for many popular providers however.  We're independent and focus solely on source carrier data consolidation, validation, and availability.  We ain't got no dog in that fight, as we say.  We help them solve data problems every day however.

If you are a shipper, we do not interfere with any existing spend management providers you may have.

No problem.  We don't interfere with any of these solution providers and your Shiplab Carrier connections are independent.  Additionally, no changes to your existing processes or carriers are required either.  We just collect, organize, and maintain your source data so it's in your control.

Shiplab can collect as much history as each data source allows.  Most major carriers have limitations between 6months and 1 year.  During trials we typically have a two week historical backfill limit.  Historical downloads are typically available for paid ongoing data collection plans but but may incur additional charges.

Refresh windows are configurable based on the plan you choose.

Shiplab is designed for builders, by builders meaning we don't dictate or force your data in one direction or another. You can choose to have your data transformed, but you also always have access to the source data originating directly from the carrier,. You always have a vendor-neutral single source of truth for all current and future projects that require it.

Shiplab is a purpose built high-scale solution currently managing the collection, validation, and delivery of 1,000's of clients every day.  Our team has been a part of building or advising on many of the most powerful carrier solutions on the market.    This is all we do.

INCLUDED FOR ALL

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There’s times you need to speak with a human, we pride ourselves on being just that!

We’re here when you need us.

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You’re assigned a dedicated Client Advocate who is available to assist, guide, ideate.

A true extension of your team.

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We handle all the heavy lifting and coordination with your carriers,  you receive a turn key data.

No charges for onboarding.

More Questions?

Speak with a Parcel Data Expert